FAQs

How does the subscription work? 

You choose the preferred length of your subscriptions term; month to month, 3 months or 6 months at a time. The longer the term the more you save.  

Can I give The Mitten Adventure subscription as a gift?

Yes, we agree this is a great gift idea. When you fill out the order page just enter your recipient’s address in the fields for “Shipping Address”. 

Can I end my subscription?  

You may end your subscription at any time. If you cancel before the 14th of the month, you will not be billed for the following month’s box. Cancellations after the 14th of the month will end your subscription after your next payment term ends.

Is there an additional charge for shipping?  There is a flat rate shipping charge of $7 per box to cover a portion of the shipping costs.

Where do you ship?

As of now, we ship to the USA only. We may look to expand to other countries in the future.

When will I receive my box?

All orders are shipped around the 1st of each month via USPS Priority Mail

Do you accept returns?

At this time, we are unable to accept returns, exchanges or issue refunds. However, if something arrives damaged, please let us know and we will do everything possible to make things right.  

I have a product that is perfect for The Mitten Adventure, do you accept suggestions?

We would be happy to hear about your product idea and see if it is a good fit for us. Please utilize the contact us information to let us know the details.

I am unable to locate my package—what do I do?

We ship via USPS priority mail and provide tracking information for every shipment. If you need us to send you that number to help track your package, please let us know. All our boxes are mailed with $50 insurance. Please note: we are not responsible for lost or stolen packages. Please ensure your subscription is delivered to a secure address or location. If your package appears delivered but lost, we will do our best to help you, however the initial action necessary is for you to contact your mail carrier and/or local post office.